Owner FAQs

GENERAL QUESTIONS

• What types of properties do you manage?

  Long-Term Rentals of Single-Family homes (SFH), condominium, townhomes, small multi-families (2-4 Units) and small apartment building (up to 20 units)

• Are you insured?

  Yes, we have General Liability and Professional Insurance.

• How do you choose renters?

  We have a strict screening policy for all applicants, including background and credit checks, previous landlords’ references, and proof of incomes documents.
  Any person older than 18 years old living on the property, must be on the lease, and the credit score will average across all applicants.

• Are there any additional services that you offer?

  Yes, we offer Project Management services for small and medium rehabilitations to properties. This applies normally when you just bought the property or between tenants, in both cases this applies mostly for improvements.

PAYMENTS

• When do renters pay?

  Rent is due on the 1st of every month.

• When do you pay the investors/owners?

  If there is no inconvenient, A-Hand pays owners on the 10-15th of every month.

MAINTENANCE

• Do you cover all maintenance for the investment properties?

  Yes, we will pay all the maintenance, you will see all the expenses and then, they will be deducted from the rent and your monthly deposit.

• How do you deal with regular maintenance?

  Renters will submit a workorder though the “Renters Portal” where they MUST attach a photo and/or video to help diagnose and prove it’s actually your property.
  Based on the Level of approval, the property management will send the workorder for approval to the owner (no need for calls), after approved, we take care of the problem with the right contractor.