Tenant FAQs

Rent is due on the 1st of every month and is considered late if not received by the 5th. Late fees will apply after the 5th day, and we encourage tenants to set up automatic payments to avoid delays.

Rent can be paid through our secure online portal (ACH deposit, Credit card or PayNearMe, where you can pay cash on selected establishments)

If rent is not paid by the 5th of the month, a late fee will be charged as outlined in your lease agreement. You will also receive a reminder notice. Consistent late payments may lead to further action, including eviction.

Maintenance requests can be submitted through our online tenant portal or by contacting our office directly. For emergency repairs, such as water leaks or electrical issues, please call our 24-hour emergency line immediately.

Tenants are not allowed to make permanent changes to the property without prior written approval from the property management team. Minor, non-permanent changes may be permitted, but all modifications must be restored before moving out.

If you lose your keys or get locked out, please contact our office for assistance. There may be a fee for a lockout service, and if a replacement key is needed, a fee may also apply.

Pet policies vary by property. If pets are allowed, there may be breed or size restrictions, along with a required pet deposit or monthly pet fee. Check your lease or contact us for details specific to your property.

To terminate your lease, you must provide written notice as specified in your lease agreement, typically 30 or 60 days before your intended move-out date. Failure to provide adequate notice may result in penalties.

Subleasing is generally not allowed unless specifically stated in your lease agreement, and you must obtain written approval from the property management team. Adding a roommate may be permitted but will require a background check and formal approval.

To receive your security deposit back, the property must be returned in good condition, with no damage beyond normal wear and tear. This includes cleaning, removing all personal belongings, and ensuring any modifications are restored. A final inspection will be conducted to assess any potential deductions.